Privacy Policy

1. Who we are

LB Building Diagnostics ("we", "us", "our") is an independent building surveying company providing damp and mould surveys across Essex, East London and surrounding areas. We are the data controller for personal information collected through this website.

Contact: [email protected] | 07495 937931

2. What data we collect

When you submit an enquiry through our contact form, we collect:

• Your full name
• Email address
• Phone number
• Property type and survey type
• Description of the issue you have provided

We do not collect payment card details, and we do not use cookies for tracking or advertising purposes.

3. How we use your data

We use the information you provide solely to:

• Respond to your survey enquiry
• Arrange and carry out the survey you have requested
• Send you your survey report and any follow-up correspondence

We will not use your data for marketing purposes without your explicit consent, and we will never sell your data to third parties.

4. Legal basis for processing

We process your personal data on the basis of legitimate interests (responding to your enquiry and providing the service you have requested) and, where a contract is formed, on the basis of contract performance. Where we seek your consent for any other use, we will ask for it explicitly.

5. How long we keep your data

Enquiry and survey records are retained for up to 6 years from the date of the survey in accordance with standard business record-keeping requirements. After this period, personal data is securely deleted.

6. Who we share your data with

We do not share your personal data with third parties except where strictly necessary to deliver our service (for example, our secure messaging platform used to receive enquiries). We do not share data with damp-proofing companies, treatment providers, or any other commercial third parties.

7. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. Complaints

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

9. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.